Delete Account & Data Deletion Request

Last updated: October 13, 2026 • Compliant with Google Play & Apple App Store Policies

Permanent Account Deletion Guarantee

LinQo respects your fundamental right to erasure (GDPR Article 17, CCPA/CPRA, Google Play Account Deletion Mandate, and Apple Guideline 5.1.1(v)). You may delete your account and all associated telemetry at any time directly within the mobile applications or via this web portal without needing the app installed.

Method 1: Direct In-App Deletion (Recommended)

If you currently have the LinQo app installed on your smartphone or tablet, you can delete your account instantly:

iOS (iPhone / iPad): Open the LinQo App → Navigate to Settings → Select Account → Tap Delete Account and confirm.
Android (Google Play / RuStore / APK): Open the LinQo App → Navigate to Settings → Tap Delete Account and confirm.

In-app deletion takes effect immediately: your account record, email, devices, and auth credentials are purged instantly from our databases.

Method 2: Web Deletion Request (Without Reinstalling the App)

If you have uninstalled the app or cannot access your mobile device, you can request account deletion using the form below or by submitting an email to our Data Protection Officer.

Submit Account Deletion Request

Please enter the email address associated with your LinQo account. For security verification, a confirmation email or processing receipt will be delivered.

Account Email Address *

Reason for Deletion (Optional)

I understand that this action is irreversible. All my saved dictionaries, devices, and profile data will be permanently wiped.

What Data Is Deleted

Account Profile & Identity: Email address, secondary email, full name, user unique identifier (UUID), password hash.
Hardware & Devices: Registered device IDs, device names, push tokens, and last-active timestamps.
Plan & Quotas: Subscription tier association, remaining translation word counts, voice balance minutes.
Personal Dictionaries & History: User-customized vocabulary shortcuts, glossary terms, meeting notes, and cached preferences.
In-Flight Content: LinQo operates under strict zero-retention principles; your real-time translation texts and voice streams are ephemeral in-memory payloads that were already discarded upon response generation.

What Data May Be Retained and Why

Statutory Financial & Tax Records: If you made paid transactions via Stripe or web invoices, invoice numbers, amounts, and VAT details are retained solely to comply with statutory Portuguese commercial and tax accounting laws (GDPR Article 6(1)(c)). These records are archived securely and never processed for marketing.
Security & DDoS Logs: Infrastructure connection logs (IP address and HTTP headers) are automatically purged on a rolling 30-day schedule (GDPR Article 6(1)(f)).

CRITICAL NOTICE REGARDING THIRD-PARTY STORE SUBSCRIPTIONS:
Under Google Play and Apple App Store platform rules, deleting your LinQo account does NOT automatically cancel or refund active recurring subscriptions managed by Google or Apple.

To avoid unwanted renewals, you must cancel your subscription directly in your platform account settings before or immediately after deleting your LinQo account:

Google Play Store: Visit Google Play Subscriptions Center or open Google Play → Profile → Payments & subscriptions → Subscriptions → LinQo → Cancel Subscription.
Apple App Store: Visit Apple Subscriptions Management or open iOS Settings → [Your Name] → Subscriptions → LinQo → Cancel Subscription.

Assistance & Data Protection Officer Contact

If you experience any difficulties with automated deletion or require manual verification, contact our Data Protection Officer directly:

Data Controller: PRANA SMART, LDA (NIF / NIPC: 515 607 886)
Registered Address: Avenida Da Quinta Grande, N.º 16, 7.º D, Alfragide, 2610-159 Amadora (Porto Salvo, Oeiras), Portugal
Privacy & Deletion Email: privacy@linqo.pro
Response SLA: Verified requests processed within 24–48 hours (maximum statutory limit: 30 days under GDPR Article 12).